Shipment Policy
Effective Date: January 13, 2025
At Decortopic, we are committed to providing fast, reliable, and affordable shipping services to ensure that your orders arrive on time. Below is our detailed shipment policy:
1. Shipping Methods
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Typically arrives within 5-7 business days for domestic U.S. orders.
- Expedited Shipping: Faster shipping, usually arriving within 2-3 business days.
- International Shipping: Available for international customers, typically arriving within 7-21 business days.
2. Shipping Fees
Shipping fees are calculated based on the size, weight, and destination of your order. You will be informed of the shipping charges at checkout.
- Free Standard Shipping is available on all domestic U.S. orders over $50.
- Expedited and international shipping may have additional fees.
3. Order Processing Time
Orders are processed within 1-3 business days of receiving payment. In cases of high demand or during peak seasons, processing times may take longer. We will notify you of any delays via email.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can track your package using this number at any time. Please note that tracking information may take 24-48 hours to update after your order has been dispatched.
5. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or refund based on your situation.